Hu-Care Surgical Program: Surgical Instrument Service & Warranty
We are pleased to offer free servicing for the life of our Surgical Instruments.* When you purchase the highest quality products, it is important to keep them in optimal working condition.
This program:
- Protects your investment through regular, free service
- Frees up valuable time to focus on providing positive clinical outcomes for your patients
- Ensures accurate servicing by the same Hu-Friedy artisans that manufactured your instruments
*Covered for the life expectancy of product, not life of doctor or practice.
Instruments Included
Services Included
(up to three replacements)
Service & Maintenance Tips:
- We recommend routinely inspecting scissors to determine if sharpening is required. We recommend that Standard Scissors or Super Cut should be sent in for sharpening every three months with average use.
- Lubricate hinged instruments after each use and prior to sterilization, but at a minimum at least once per week.
- Always clean and sterilize hinged instruments in the OPEN position!
HOW DO I GET STARTED?
Fill out Service Form
Ship Instruments
Instruments are Serviced and Repaired
Instruments are returned
Frequently Asked Questions
- Why should I register?
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When you purchase the highest quality products, it is important to keep them in optimal working condition. By registering for the Hu-Care Program, a component of Hu-Friedy’s Surgical Warranty Program, you can free up your valuable time to focus on providing positive clinical outcomes while allowing Hu-Friedy to accurately service your instruments, protecting your investment.
- How do I sign up?
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Call 1-800-Hu-Friedy (1-800-483-7433) and ask to speak to Customer Care about joining the Hu-Care Program for Surgical Instruments.
- Who can participate?
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Dental practices that purchased HuFriedyGroup Surgical instruments with a US shipping address may enroll. *Exclusions may apply. The following customer types are not eligible: schools, hospitals, and/or government.
- Where do I send my instruments?
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Instruments should be sent to:
Hu-Friedy‘s Service Program
Attn: Technical Services
3232 N. Rockwell St.
Chicago, IL 60618 - What services are covered?
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Services covered include:
- Sharpening
- Re-serrating
- Joint Realignment
- Carbide Insert Replacement (up to three replacements)
- Aspirator Tip Repair and Refurbishment
- Are there any costs associated with the program?
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The only associated cost for the clinician is sending the instruments into Hu-Friedy. Hu-Friedy will pay for the instruments to be shipped back to the clinician.
- How long will it take to get my instruments back?
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On average, you can expect to have your instruments back in two weeks after arrival at Hu-Friedy.
- Can I send competitor brands in for servicing?
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No, the program is limited to Hu-Friedy branded Surgical products only.
- What happens when my Surgical instruments have exceeded their life expectancy and can no longer be serviced?
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At your request, Hu-Friedy can return the instrument(s) back to your office or you can choose to participate in
HU-FRIEDY’S ENVIRONDENT™ RECYCLING PROGRAM. - When can I start sending in my instruments?
You can start sending in your instruments immediately.
- How often can I send my instruments in?
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At your request, Hu-Friedy can return the instrument(s) back to your office or you can choose to participate in
HU-FRIEDY’S ENVIRONDENT™ RECYCLING PROGRAM. - Is there a limit to the number of instruments I can send in?
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No, there is no limit to the number of Surgical instruments you can send in.
- Are my older instruments eligible for this service component of Hu-Friedy’s Surgical Warranty program?
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Yes, however you must be a registered participant in the Hu-Care Program. For more information please call HU-FRIEDY CUSTOMER CARE at 1-800-Hu-Friedy.
- What happens if my instruments can’t be serviced?
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At your request, Hu-Friedy can recycle the instruments through the ENVIRONDENT™ RECYCLING PROGRAM. as well as inform you of replacement options.
- Can I send non-Hu-Friedy branded product in for servicing?
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No, the program is limited to Hu-Friedy branded Surgical products only.
- What is the life expectancy of the instrument?
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Each instrument has a different life expectancy. For more information, please contact HU-FRIEDY CUSTOMER CARE.
- Why does this program only apply to Surgical instruments?
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Surgical instruments require special equipment that most dental offices do not carry and specific expertise related to the unique instrument designs.
- Why are Scalers, Diagnostic, Restorative and Endo instruments not included in the Service Program?
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Due to the ability to maintain and service these instruments easily in the office, their disposable nature and limited life expectancy, these instruments are not covered under the Service Program
- Why is the program limited to certain segments?
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HuFriedyGroup has unique programs designed for other segments. To learn more, please contact your local HuFriedyGroup Representative.