Warranty Policy - Europe, Middle East & Africa

English:
  Warranty Policy - EMEA (Rev. 1/2026) 
 

Rev. 1/2026

THIS WARRANTY POLICY APPLIES TO PRODUCTS AND/OR SERVICES SOLD IN EUROPE, MIDDLE EAST & AFRICA BY OR ON BEHALF OF THE FOLLOWING HUFRIEDYGROUP COMPANIES: HU-FRIEDY MFG. CO., LLC, CROSSTEX INTERNATIONAL INC., SPS MEDICAL SUPPLY CORPORATION, ACCUTRON INC., OMNIA SRL and SS WHITE (such products and services hereinafter referred to as “Products” and “Services” and such HuFriedyGroup selling company is hereinafter referred to as “Seller”).

Seller’s Products and Services are for professional use only and this Warranty Policy applies only to the professional end user of Seller’s Products and Services.

This Warranty Policy applies to all Products and Services purchased on or after January 1, 2026, if any, and replaces and supersedes all other warranties, except for any written warranty that accompanies a Product and is specific to such Product and any warranty agreed to by the parties in a written agreement signed by both parties. In such event, this Warranty Policy will apply but in the event of any conflict, the descending order of priority will be the accompanying warranty, the signed agreement and this Warranty Policy.

This Warranty Policy does not apply to any private label Products sold to resellers unless otherwise agreed upon by Seller in writing.

1. Warranty

In addition to any warranties required by applicable laws and regulations, which may include EU Medical Device Regulations and EU Product Liability Directive, and subject to any requirements thereunder, Seller warrants to the purchaser who is the professional end user of its Products (“User”) that for the warranty periods provided in the Warranty Period Table attached hereto (“Warranty Period(s)”): (i) its Products will be free from defects in workmanship and materials and will conform to Seller’s published specifications for such Product; and (ii) its Services will be performed in a workmanlike manner.

2. Warranty Claim

User must notify Seller in writing of any warranty claim promptly after it becomes aware of the failure of any Product or Service to conform to this Warranty Policy. Unless otherwise provided herein or instructed by Seller when making a warranty claim, User will obtain a Return Material Authorization number from Seller and return the Product to Seller at User’s expense. User must also provide any information, documentation and materials requested by Seller when making a warranty claim, which may include proof of purchase and serial number. If User purchased the Product from a distributor, Seller may require User to make a warranty claim with such distributor instead of to Seller.

3. Warranty Services

Only after Seller confirms the User has met all of the requirements and obligations in this Warranty Policy, Seller will, at its option, repair or replace the Product, or re-perform the Services, at its expense, which includes the cost of shipment of any repaired or replacement Product to User. Seller may instead choose to refund the User the purchase price. The repair or replacement of any Product or re-performance of any Services does not extend the original Warranty Period of the repaired or replaced Product or re-performed Services. Seller may use refurbished material for repairs or replacements.

4. Warranty Exclusions

The remedies in this Warranty Policy do not cover, and are not available for, any defect or deficiency resulting from: (i) use, storage, handling, installation or maintenance of a Product by User, its employees, agents or contractors, which is negligent, inconsistent with normal use or maintenance conditions or that fails to comply with any instructions provided by Seller such as instruction manuals; (ii) damage not caused by Seller; (iii) absence of any product, component, or accessory recommended by Seller but omitted or removed by User; (iv) combining Products with any third party product without Seller’s authorization; and (v) service, maintenance or repair performance by anyone other than Seller or its authorized providers.

5. Disclaimers

THESE WARRANTIES ARE GIVEN EXCLUSIVELY TO THE PROFESSIONAL END USER AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO EMPLOYEE OR AGENT OF SELLER IS AUTHORIZED TO MAKE ANY WARRANTY IN ADDITION TO THOSE HEREIN. THIS WARRANTY POLICY CONTAINS USER’S EXCLUSIVE REMEDIES AND SELLER’S SOLE OBLIGATIONS FOR BREACH OF WARRANTY. NO OTHER REMEDIES, OBLIGATIONS, LIABILITIES, RIGHTS, OR CLAIMS, WHETHER ARISING IN TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARE AVAILABLE. IN NO EVENT WILL SELLER BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES BASED ON BREACH OF ANY WARRANTIES, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL THEORY. IN NO EVENT WILL SELLER’S LIABILITY HEREUNDER EXCEED THE PRICE OF SELLER’S PRODUCT OR SERVICES GIVING RISE TO THE CLAIM. THE ABOVE DISCLAIMERS ARE SUBJECT TO ALL APPLICABLE LAWS AND REGULATIONS. 

Warranty Period Table

A. ALL PRODUCTS ARE WARRANTED FOR 1 YEAR EXCEPT: (i) as otherwise provided below; (ii) for Products manufactured by a third party, Seller will flow down any transferable manufacturer’s warranties to User in lieu of any other warranties; and (iii) used or refurbished Products, which are provided AS-IS without any warranties. Warranty Periods will begin upon initial delivery of the Product to initial User from Seller or Seller’s authorized distributor.

B. ALL SERVICES ARE WARRANTED FOR 30 DAYS EXCEPT as otherwise provided below. Warranty Periods will begin when the initial Service is completed by Seller if performed on User’s site, otherwise they begin upon delivery of the serviced product to User.

Products/Services not in this table are warranted as provided in A & B above.