Privacy Policy

This is the Web site of Hu-Friedy Mfg. Co., LLC

This Privacy Statement is effective January 20, 2021, and applies to Hu-Friedy Mfg. Co., LLC and the Web site.

Our Contact Information

Our postal address is:
3232 N. Rockwell St.
Chicago, IL 60618

Our telephone number is:
(800) 483-7433

Our Commitment

Hu-Friedy is committed to conducting its worldwide business in a manner that actively supports and ensures personal privacy. Hu-Friedy’s Privacy Statement was formulated to comply with state, provincial, national and international regulations. Hu-Friedy strives to implement these policies consistently around the world. Employees are informed of and are expected to comply with these policies and all applicable regulations. Hu-Friedy does not partner with or have special relationships with any ad server companies.

Cookies and Personal Information

For each visitor to Hu-Friedy’s Web site, Hu-Friedy’s Web server automatically recognizes only the visitor’s domain name, but not the visitor’s e-mail address (where possible).

We use common Internet technologies such as cookies with our Web site. When you visit our Web site we may send you a cookie. A cookie stores a small data file on your computer. This file enables us to recognize you each time you visit us. Cookies help us in many ways, for example, by saving your region and language preference and for the purposes of collecting non-personal data. Hu-Friedy may use cookies to:

  • Count the number of times you visit our Web site
  • Compile anonymous statistics on use of our Web site
  • Gather information on the type of Internet Browser and operating systems used

Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.
We may also use IP addresses to analyze trends, administer the Web site, and track user movement only within our Web site. IP addresses are not linked to personally identifiable information.

Upon request Hu-Friedy may offer customers the opportunity to use the U-Build™ configuration tool, in conjunction with software developed in cooperation with Configure One LLC. The U-Build configuration tool will only collect information that you voluntarily provide, including your name and contact information. This information will be used to develop quotations for the instrument configurations you specify. The use of the U-Build configuration tool is subject to the terms and conditions set forth in that section of the website.

Upon request, Hu-Friedy provides customers with access to specific transaction information (such as dates of purchases, goods purchased and amounts of invoices) and contact information (such as name, address, phone number and e-mail address) that is maintained about its customers. Customers can access this information by sending us an e-mail at or writing to us at the above postal address.

Upon request Hu-Friedy offers customers the ability to have factual inaccuracies corrected in information that is maintained about them. Please contact us by sending us an e-mail at or writing to us at the above postal address to correct any such factual inaccuracies.

Click here to read our online customer review policy.


The information Hu-Friedy collects is used to, among other things,

  • improve the content of our Web site
  • customize the content and/or layout of our Web site for each individual visitor
  • aggregate statistical information
  • facilitate system administration
  • provide you with a requested product or service
  • respond to requests for information
  • provide you with general information about our products and services
  • contact consumers for marketing purposes

Hu-Friedy may also use the information collected to notify Web site visitors of changes to the Web site, new products made available via the Web site and for any other legitimate and lawful business purposes.

From time to time Hu-Friedy may use customer information for new, unanticipated uses not previously disclosed in our Privacy Statement. If our information practices change at some time in the future, Hu-Friedy will post the Privacy Statement changes to our Web site to notify you of these changes and will provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our Web site periodically for Privacy Statement updates. If you wish to opt out of such new uses, please let us know by sending us an e-mail at or writing to us at the above postal address. You may also choose the opt-out option in our emails.


In the context of communicating with our customers, Hu-Friedy operates mobile promotion and other mobile programs, in some cases using third-party service providers. As part of those mobile services, Hu-Friedy collects personally identifiable information by use of mobile technology. Hu-Friedy will not collect personally identifiable information from you without your permission. We treat any information you send to us as non-confidential and non-proprietary and we cannot guarantee or warrant the security of any data you submit to us, though we will use reasonable efforts to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data under our control, including physical, electronic and procedural safeguards. Hu-Friedy respects your privacy. We will only use the information you provide, including your mobile number, to send you content pursuant to the program in which you have requested to participate. We will not use your information for any other purpose without your permission. However, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request; to avoid liability; or to protect our rights or property. When you provide us information in connection with a mobile program, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may prohibit you from further participation in the applicable program and pursue any appropriate legal remedies.


Except for its corporate affiliate and subsidiaries, the information Hu-Friedy collects is:

  • Not shared with other organizations for commercial purposes
  • Disclosed by Hu-Friedy only when Hu-Friedy is legally required to do so and only at the request of governmental authorities conducting an investigation to verify or enforce compliance with the policies governing our Web site and/or compliance with applicable laws and/or to protect against misuse or unauthorized use of our Web site.

Opting Out

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at or writing to us at the above postal address.  You may also choose the opt-out option in our emails.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an e-mail at or writing to us at the above postal address. If you supply us with your telephone number on-line, you will only receive telephone contact from us with information regarding orders you have placed on-line. When you communicate with us, please provide us with your exact name, practice name, postal address, e-mail address and telephone number.


You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify Hu-Friedy of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.

Hu-Friedy takes commercially reasonable precautions to keep all information obtained from visitors to its Web site and otherwise obtained from you, secure from unauthorized access and use. Hu-Friedy periodically reviews its security measures. Hu-Friedy does not collect or retain credit card information. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on Hu-Friedy’s Web site. Hu-Friedy has appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our Web site or otherwise.


CANADA ANTI-SPAM LAW.  Hu-Friedy complies with the Canada Anti-Spam Law. If you provide Hu-Friedy with a Canadian mailing address, you will not receive unauthorized Commercial Electronic Messages (as defined under the Canada Anti-Spam Law) unless you have opted-in to receive Commercial Electronic Messages.

CALIFORNIA PRIVACY RIGHTS.  In addition to the rights as explained in this Privacy Policy, California residents who provide personal information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the personal information Hu-Friedy shared, if any, with other businesses for marketing uses. If applicable, this information includes the categories of personal information and the names and addresses of those businesses with which Hu-Friedy shared such personal information during the immediately preceding calendar year (e.g., requests made in the current year will receive information for the immediately preceding year). To obtain this information please contact us at
If you believe that Hu-Friedy has not adhered to this Privacy Statement, please let us know by sending us an e-mail at or writing to us at the above postal address and we will use commercially reasonable efforts to promptly determine and remedy the problem.

If you believe that Hu-Friedy has not adhered to this Privacy Statement, please let us know by sending us an e-mail at the above e-mail address or writing to us at the above postal address and we will use commercially reasonable efforts to promptly determine and remedy the problem.

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